At iPOS, we value your satisfaction and strive to provide the best service possible for your business needs. However, we understand that circumstances may arise where a refund is necessary. To ensure transparency and fairness, we have established the following refund policy:
Refund Eligibility
You are eligible for a refund if you meet the following criteria:
- You have purchased an iPOS subscription within the last 5 days.
- The refund request is due to a technical issue that is directly attributable to iPOS software or services.
Reasons for Refund
We understand that technical issues can arise that may impact your experience with iPOS. If you encounter any of the following scenarios, you may be eligible for a refund:
- Incompatibility issues with your hardware or operating system that prevent you from using iPOS effectively.
- Unexpected software bugs or errors that significantly impair the functionality of iPOS.
- Any other technical issues that prevent you from utilizing iPOS as intended.
Refund Process
To request a refund, please reach out to our customer support team within the specified timeframe. You can contact us via email at info@appslanka.lk or by phone at +94 77 262 7755. When submitting your refund request, please provide the following details:
- Your name and contact information.
- A detailed description of the technical issue you encountered.
- Any relevant screenshots or error messages that help illustrate the problem.
Refund Review
Once we receive your refund request, our support team will review the provided information to determine eligibility. We may reach out to you for additional details or clarification if needed. Our goal is to ensure that each refund request is handled promptly and fairly.
Refund Approval
If your refund request is approved, we will initiate the refund process as soon as possible. Refunds will be issued back to the original method of payment used for the subscription purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or financial institution's processing times.
0 Comments